Break Time Optimization with Excel Optimization of break and lunch times is a topic you hear about often on roles like Scheduler or Real timer. Now, If you are using WFM software, most likely you have all settings ready to optimize when needed, but what If you don´t have a WFM tool?Can this be done ...

Fundamentals of scheduling Workforce Management is an integrated set of process which follows a certain cycle as shown below. In this cycle, all the steps play a major role in Contact Center. Today, in this article we are going to talk about fundamentals of scheduling. So, what is scheduling? Schedu...