WFM for omnichannel contact center

access_time 2024-06-07T10:54:05.214Z face Vinay Vasudevan
WFM for omnichannel contact center Customer engagement is constantly improving in the space of contact center and shifting to create more and better experience to a customer. Most of the call centers are gradually improving and turning into a contact center. Earlier it used to be only Inbound (i.e. ...
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