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| Item Details | Price | ||
|---|---|---|---|
Instructor: WFM eLearningLanguage: English
| + Introduction to real-time management - Definition - Components of RTM + RTM process overview + Collect inputs and assumptions - Contractual inputs - Planning & Scheduling Inputs - What if Scenarios + Track & Monitor - Start of day - Queue monitoring - Intraday management |
+
Agent Monitoring
-
Agent Adherence
-
Segments encoding
+ Crisis Management
+ Prepare reports
-
EOD/Midday Performance reports
- Absenteeism reports.
- Agent Performance reports.
- Client reports.
|
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