Call Center Capacity Planning | WFM Interview Questions & Answer

In this video, Included 7 Important call center WFM capacity planning interview questions and answers in a simple way which are asked during interview. 

•  Capacity planning in call center
• What is workforce management
• What is WFM what is shrinkage and types of shrinkage
• What is attrition and attrition calculation
• What is occupancy and occupancy calculation
• What is service level and service level calculation
• What is forecasting in call center
• What is scheduling in call center
• What is schedule adherence and utilization in call center
• MIS reporting
• WFM analyst interview questions
• WFM interview questions and answers 

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